Psion Teklogix: Customizing a Client for Success

“For five years FedEx has played a crucial role in this success story — and we’re counting on its continuation in the years ahead.”

—Pascal Llorca, VP Global Service, Psion Teklogix

The Opportunity

Psion Teklogix is a global provider of mobile computing solutions designed to improve business efficiency and productivity for leading enterprises throughout the world. When the European office (located in Aix-en-Provence in the south of France) decided to centralize EMEA repair services for logistic solutions, they knew that they needed a carrier who would add value to the process.

FedEx Solutions

FedEx immediately began customizing a solution to fit Psion Teklogix’s needs. Now, through a single connection to their extranet, every customer can access their shipment history, arrange a pick-up of an item to be repaired and print the package label with the corresponding product reference. Following pick-up, Psion Teklogix’s customers can locate and track their shipments in real time and obtain proof of delivery.

To date, nearly 70% of the 6,000 daily repairs performed by Psion Teklogix are collected by FedEx and returned within 24 hours. The automation has optimized the European Repair process and has proven Psion Teklogix’s reliability in the technology repair marketplace.

For Psion Teklogix, FedEx Europe provided:

• Customized shipping system
• Increased customer access
• Optimized logistics costs
• Solidified position in industry